Frequently Asked Questions
If no legal parking is available, we’ll do our best to proceed, but any fines for parking in restricted areas will be passed on to you. For smooth operations, we recommend reserving a parking spot ahead of time.
Our standard working hours are 8:00 AM to 6:00 PM. If your job goes beyond this time, we may continue into the evening or reschedule for another day. If the move starts early or extends late, additional fees may apply—we’ll let you know beforehand.
Unfortunately, customers aren’t allowed in our vehicles for safety and liability reasons.
To book, all you need to do is pay a small deposit (our team members will let you know the exact amount). Once the deposit is paid, we’ll send you a confirmation, and your booking is locked in!
To receive a quote, you can call our team or fill out our online form. To provide you with an accurate flat-cap price, we ask that you include as much detail as possible, including your item list, access details, locations, and preferred date. This helps us streamline the process and ensure a clear, upfront estimate with no surprises.
Yes, all of our services are covered for public liability (up to $10 million) and goods in transit (up to $50,000), in addition to our Damage-Free Guarantee (see T&C’s). For highly valuable or irreplaceable items, we recommend arranging your own insurance for extra peace of mind.
Yes, we provide high-quality packing materials, including rentable moving boxes, bubble wrap, and tape, available for purchase at an additional cost. You can order these supplies separately or opt for our professional packing service, where our team will handle everything for you, ensuring your items are secure and protected throughout the move.
If you’ve booked a service with our Damage-Free Guarantee, you’re entitled to repair, replacement, or compensation in the unlikely event of damage. If you’re unsure whether your service includes this guarantee, please contact us for confirmation.
Your booking is confirmed once the deposit is paid and you receive a booking confirmation.
- Cancellations made 48 hours or more before the move – No financial penalty, and your deposit is fully refunded.
- Cancellations within 48–24 hours – 50% of the deposit is retained.
- Cancellations within 24 hours of the move - the full deposit is retained.
If you need to cancel, we recommend notifying us as soon as possible to avoid any charges.
You can change your moving date once for free with adequate notice. Additional date changes will incur a $30 rescheduling fee, and moves rescheduled within 24 hours of the booking will also be subject to this fee.
To ensure availability, we recommend notifying us as soon as possible if you need to reschedule. While we can’t guarantee specific dates, we’ll do our best to accommodate your request based on our schedule.
Full payment is due immediately after the job is completed. For storage jobs, storage payment is due upfront.
We accept credit cards, debit cards, and cash, along with online payment options for your convenience. If you require a different payment method, please contact our team before booking to discuss available options.
The time needed to pack depends on the size of your home and the amount of belongings you have. On average:
- Apartments & small homes – 4–6 hours with two packers.
- Medium homes (3–4 bedrooms) – 6–10 hours.
- Larger homes – 1–2 full days, depending on volume and complexity.
For an accurate estimate, let us know your home size and packing needs, and we’ll advise on the best timeline!
Boxes are the best choice for a smooth move. They stack neatly in the truck, making loading faster and more efficient. Bags tend to be harder to secure and transport, so we recommend using boxes whenever possible.
For the easiest, most secure move, we recommend using Jim Boxes—our durable, reusable moving boxes that make packing faster, neater, and completely hassle-free. Plus, no more dealing with flimsy cardboard or mountains of tape!
A good rule of thumb is to start packing 3–4 weeks before moving day, tackling a few rooms at a time. If you're moving last-minute, our packers can dedicate a full day to getting everything packed for you.
It depends! Sometimes, the easiest option is to leave items inside drawers and secure them shut with tape or plastic wrap. This works well for lightweight items like clothes. However, if the contents are heavy, fragile, or may shift during transit, we recommend packing them separately.
Our packing service includes two professional packers and all necessary boxes and packing supplies, completely included at no extra cost. We ensure your items are securely packed, labeled, and ready for transport.
This depends on your preference and schedule. We generally recommend having packers arrive at least a day before your move to avoid delays. However, if you’re short on time, we can schedule packers and movers to arrive on the same day and work efficiently around each other.
Our movers do not typically pack your items, as their focus is on loading and transporting. If you need your belongings packed, you will need to hire our packers. The good news? Packers are more affordable per hour than removalists!
This depends on your needs and priorities. Here’s why some people choose to hire professional packers:
- Time-saving – If you’d rather focus on work or other commitments, packing services free up your time.
- Less stress – Packing is often the most tedious part of moving, and professionals can make it seamless.
- Cost-effective if you need boxes anyway – Our packing service includes boxes and materials, making it a convenient option if you already planned on purchasing them.
We handle fragile and valuable items on a case-by-case basis, using a combination of bubble wrap, blankets, and expert tie-downs in the truck to minimize the risk of damage during transit.
Yes! Check out our Storage Services page and Storage FAQ for full details.
Yes! For details, see our Packing Services page and Packing FAQ for more information.
Yes, we do! Availability depends on our schedule, so contact us as soon as possible to check if we can fit you in.
While you don’t need to be there for the entire process, we recommend being available at the start and end of the move to provide access and confirm everything is delivered as expected. If you can’t be present, you can arrange for someone you trust to oversee the move on your behalf.
No, we ensure all factors are included in your price upfront. The only time additional charges may apply on a flat-cap price move is if:
- Your item list or access details change from the original quote.
- Our movers are left waiting idly for more than 15 minutes.
- We receive a parking fine due to customer instructions, the cost will be added to the final invoice.
Our busy season typically runs from spring through early autumn in Australia, when more people are moving. The slow season falls in the cooler months, from late autumn to winter.
We recommend booking 1–2 weeks in advance during the slow season and 2–3 weeks in advance during the busy season to secure your preferred date.
Weekdays (Monday to Friday) are typically the cheapest days to hire movers, as demand is lower. Avoid weekends and public holidays, as prices tend to be higher due to increased bookings.
When choosing a good removalist, consider the following:
- Get a written quote - Avoid hidden fees by ensuring you receive a detailed quote in writing.
- Check for insurance and a Damage-Free Guarantee - This ensures your belongings are protected in case of damage.
- Ask about pricing transparency – Flat-rate or flat-cap pricing prevents unexpected extra costs. Otherwise, check for any hidden charges, such as fuel and stair penalties.
Unfortunately, the cost of a move varies too much to make blanket statements about pricing. Factors like the size of your move, access conditions, and distance all play a role. That’s why we use a flat-cap pricing model—we estimate your total move time based on your item list and access details, then cap the price to ensure you won’t pay extra if there are delays. To receive an accurate, upfront quote, provide us with a detailed item list, locations, and access information, and we’ll give you a transparent, fixed price with no surprises.
If you've opted for Flat Cap Pricing, helping movers can be a great way to keep costs down and achieve the hourly rate. Here are some tips:
- Focus on unloading items (instead of loading the truck, as placement is often technical).
- Move smaller or lighter items to keep the movers focused on heavier or bulkier objects.
- During loading, bring items closer to the truck to save time, but make sure you’re not in the movers’ way.
- Always follow the movers’ instructions to ensure safety and efficiency
We move most household items, but there are exceptions like hazardous materials, perishables, or items needing special equipment (e.g., pianos). Let us know in advance if you have unique items, and we’ll do our best to accommodate your request.
Before the movers arrive, we recommend decluttering your home and packing any personal items you plan to keep with you. Ensure clear pathways for easy access and note any items requiring special handling. Taking these steps will help streamline the moving process and ensure a smoother experience.
There are several things you can do to successfully prepare for a move, including:
- Make sure all your items are packed and ready to go unless you’ve already arranged packing services.
- Disconnect any appliances, electronics, or equipment.
- Arrange for clear access and a legal parking spot for the truck.
- Book the elevator if you live in an apartment to ensure costs stay low
The duration of your move depends on factors like home size, distance, and job complexity. If you provide us with an item list and access details, we can estimate your move time and offer a flat-cap price, ensuring you won’t pay extra if there are unexpected delays. This allows for a transparent, predictable cost, giving you peace of mind on moving day.
For long and short-term storage, just give us a heads-up, and we’ll schedule a pickup or redelivery at your convenience. For self-storage, let us know, and we’ll coordinate immediate access with the storage facility.
For safety and legal reasons, we cannot store hazardous materials, perishable food, live plants, or illegal items.
Absolutely. We use secure storage methods, protective wrapping, and climate-conscious protection to keep your items in great condition.
Yes! Let us know in advance, and we can arrange access or redelivery of your items.
- Short-term storage – Ideal for a few days to a few weeks, perfect for in-between moves.
- Long-term storage – More cost-effective for months or years, with lower per-item fees.
- Traditional self-storage – For those who need independent access to their items, stored in a partnered facility.
Storage pricing depends on how much you’re storing and for how long. Contact us for a custom quote based on your specific needs.
Your items are securely stored at our private storage facility, equipped with locks, cameras, and on-site supervision for 24/7 security.
Simply provide us with an item list and storage duration, and we’ll handle the rest—from pickup to storage to redelivery when you need your items back.
We provide short-term, long-term, and traditional self-storage options to suit your needs.
Yes! While Jim Boxes are primarily for rental, they are also available for purchase at $40 per box if you'd like to keep them for future use.
Absolutely! Every Jim Box is thoroughly sanitized and inspected before reuse.
We offer door-to-door delivery and collection, so you don’t have to worry about pickup or drop-off.
Jim Boxes are designed to be durable, but if one is lost or severely damaged, a replacement fee may apply.
Though the typical rental period is 10 days, you can rent them for as long as needed! Short-term and long-term rental options are available, and we’ll work with your moving schedule.
Yes! We also offer bubble wrap, butcher’s paper, and packing tape for an additional cost, to ensure your items are fully protected.
Just let us know how many you need and for how long, and we’ll arrange delivery and pickup.
Pricing starts from $4 per box, but depends on the number of boxes and rental duration. Contact us for a custom quote based on your needs.
Jim Boxes are stronger, more secure, and more convenient than cardboard boxes. They don’t require tape, won’t collapse under weight, and are stackable for easier transport. Plus, they’re eco-friendly and reusable, reducing waste.
Jim Boxes are our durable, reusable plastic moving boxes, designed to make packing and moving easier, faster, and more secure than traditional cardboard boxes.