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We don’t have a Franchisee available, but we have an independent contractor “John Smith” who can give you a quote

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Selected Franchisee:
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  • Police Checked
    A police check is issued as an official document to verify a background check by police or government agency to enumerate any criminal records a service provider may have.
  • $1,000,000 Work Guarantee
    This guarantee is up to one million dollars for work done by Jim’s Group Franchisees.

    If you are not satisfied with the job, we will inspect it and have any problems fixed. If we believe the job is good and you do not, we will jointly agree on an independent expert to provide a report at our expense, and fix any problems found. Until this is done, you need not pay for the job. If problems are not fixed within a fortnight, any advance will be refunded.

    Only if no problems are found by the expert, will you be asked to pay the agreed price for the job and half the cost of the report.

    If the job is done to get your bond back on leaving a rental property, the job is only considered good when the agent or landlord is satisfied.

    If payment is made in advance and the job not done, the payment will be refunded.
  • $10,000,000 Public Liability
    A public liability policy covers damage to people or property.

    It is in place to protect business owners if someone sues for personal injury or damage to property.
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All are jobs backed by the Jim’s Group Work Guarantee.

Jim’s Group offers an unlimited guarantee for all work done by Franchisees, with coverage up to a posted limit for independent contractors. Here’s how it works:

  • If you’re unsatisfied with the work, we’ll inspect and address any issues.
  • If there’s disagreement on the quality, we’ll agree on an independent expert to assess the job at our expense.
  • You don’t pay until the issue is resolved.
  • If problems aren’t fixed within two weeks, any advance payment will be refunded.
  • Only if no issues are found by the expert will you be required to pay the full job price and the expert’s report cost.

Frequently Asked Questions

What if I want to pack my belongings myself? Will I receive a lower rate?

Our packaging materials and services do incur additional fees, therefore if you are more of a DIY type and wish to pack on your own, you will only be charged the hourly rate of the move.

How is the cost of my move determined?

Here at Jim’s we promise to only charge our customers for the work performed. We charge hourly rates that are incurred from the time we enter your door to the time you’re all moved in to your new space. Our Property Protection Guarantee is included at no additional cost. If you need assistance with packaging or storage, additional service fees will apply.

When should I contact a removalist to start preparing for my move?

You can contact us as soon as you know your moving date, or as soon as you have questions about the process. Our removalists will be more than happy to give you useful tips on how to prepare for your upcoming move!

Is the Property Protection Guarantee really all I need to protect my possessions?

Our Property Protection Guarantee is our promise to look after your valuables as if they were our own. Although no additional insurance is required, some customers choose to buy insurance from a third party insurance company for their peace of mind. Please refer to our Terms and Conditions to ensure your property protection suits your individual needs.

How long do typical office moves take?

We know timing is imperative when it comes to relocating your office. We will do our best to accommodate your move as efficiently as possible to not cut into business hours!

Free on-site quoting for medium to large office moves.

What if I want to pack my belongings myself? Will I receive a lower rate?

Our packaging materials and services do incur additional fees, therefore if you are more of a DIY type and wish to pack on your own and move items closer to our trucks please do so, you will only be charged the hourly rate of the move for the time taken to complete your move, however due to Occupational Health and Safety Standards you cannot gain access to our trucks or lift items with our staff.

How is the cost of my move determined?

Here at Jim’s we promise to only charge our customers for the work performed. We charge hourly rates that are incurred for only the time taken to complete your move into your new space. Our Property Protection Guarantee is included at no additional cost. If you need assistance with packaging or storage, additional service fees will apply at the rate quoted.

Call us

Looking for guidance on booking a removalist? Give Jim’s a call. Our team is ready to answer all of your questions.

131 546
Mon-Fri: 7am – 8pm (AEST)
Sat-Sun: 8am – 4pm (AEST)

Email us

Have questions or need assistance? The team at Jim’s removals is here to answer any further questions you may have.

service@jimsremovals.com.au

Find our office

Visit our Jim’s Group National Office for face-to-face enquiries and our staff will be happy to assist you or point you in the right direction.

48 Edinburgh Rd
Mooroolbark 3138, VIC Australia