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Selected Franchisee:
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  • Police Checked
    A police check is issued as an official document to verify a background check by police or government agency to enumerate any criminal records a service provider may have.
  • $1,000,000 Work Guarantee
    This guarantee is up to one million dollars for work done by Jim’s Group Franchisees.

    If you are not satisfied with the job, we will inspect it and have any problems fixed. If we believe the job is good and you do not, we will jointly agree on an independent expert to provide a report at our expense, and fix any problems found. Until this is done, you need not pay for the job. If problems are not fixed within a fortnight, any advance will be refunded.

    Only if no problems are found by the expert, will you be asked to pay the agreed price for the job and half the cost of the report.

    If the job is done to get your bond back on leaving a rental property, the job is only considered good when the agent or landlord is satisfied.

    If payment is made in advance and the job not done, the payment will be refunded.
  • $10,000,000 Public Liability
    A public liability policy covers damage to people or property.

    It is in place to protect business owners if someone sues for personal injury or damage to property.
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All are jobs backed by the Jim’s Group Work Guarantee.

Jim’s Group offers an unlimited guarantee for all work done by Franchisees, with coverage up to a posted limit for independent contractors. Here’s how it works:

  • If you’re unsatisfied with the work, we’ll inspect and address any issues.
  • If there’s disagreement on the quality, we’ll agree on an independent expert to assess the job at our expense.
  • You don’t pay until the issue is resolved.
  • If problems aren’t fixed within two weeks, any advance payment will be refunded.
  • Only if no issues are found by the expert will you be required to pay the full job price and the expert’s report cost.

Jim’s Work Guarantee

What is the Jim’s Work Guarantee

This guarantee is unlimited for work done by Jim’s Group Franchisees, and up to the posted limit for independent contractors.

  1. If you are not satisfied with the job, we will inspect it and have any problems fixed. If we believe the job is good and you do not, we will jointly agree on an independent expert to provide a report at our expense and fix any problems found. Until this is done, you need not pay for the job. If problems are not fixed within a fortnight, any advance will be refunded.
  2. Only if no problems are found by the expert, will you be asked to pay the agreed price for the job and half the cost of the report.
  3. If the job is done to get your bond back on leaving a rental property, the job is only good when the agent or landlord is satisfied.
  4. If payment is made in advance and the job not done, the payment will be refunded.

Customer service is important to us

At Jim’s Group, we prioritize your satisfaction with our services above all else. Our dedicated team is committed to providing you with exceptional service, fast assistance, and personalised solutions to meet your needs. Your satisfaction is our top priority, and we strive to exceed your expectations in every interaction.

Exceptional service begins with exceptional people

At Jim’s Group, we believe that our team is the heart of our success. That’s why we handpick dedicated Franchisees who are passionate about delivering top-quality service. With their expertise, commitment, and friendly attitude, our Franchisees consistently strive for exceptional service.

Selecting for superior service

At Jim’s Group, our unwavering dedication to customer service is at the heart of everything we do. We understand that exceptional service begins with exceptional people.

That’s why our rigorous selection process is designed to identify only the best candidates, rejecting hundreds of potential Franchisees annually. We seek individuals who not only meet but exceed our high standards, take pride in their work, and share our passion for customer satisfaction.

Empowering franchisees to excel

Our Franchisees are at the core of our customer service philosophy . They have the freedom to tailor their services, choose their working areas, and set their schedules. This autonomy ensures that every job is undertaken with enthusiasm and commitment.

When a lead is assigned, we expect swift and efficient follow-up. Our Franchisees are the face of our brand, and we insist on punctuality, professionalism, and the wearing of the official uniform at all times.

Aiming beyond satisfaction

Satisfying customers is our baseline; our true goal is to amaze them. We strive to go above and beyond in every service we provide.

The quality of our work isn’t just seen; it’s remembered and talked about. This commitment to excellence has made us a leader in customer service within the industry.

Transparent & responsive feedback system

We take customer feedback seriously. Complaints are not just monitored; they are a crucial part of our continuous improvement process. Jim’s dedication to customer satisfaction is so profound that his email address is publicly available on our website, encouraging direct communication from customers.

This level of accessibility and responsiveness sets us apart and underscores our commitment to resolving any customer concerns promptly and effectively.

Setting the standard for customer service

At Jim’s Group, customer service isn’t just a department; it’s our culture. We are constantly seeking ways to innovate and elevate the customer experience.

If you share our passion for unparalleled service and are ready to be part of a team that sets the standard in the industry, we invite you to join us. Together, we can continue to build a legacy of excellence in customer service.

Call us

Looking for guidance on booking a removalist? Give Jim’s a call. Our team is ready to answer all of your questions.

131 546
Mon-Fri: 7am – 8pm (AEST)
Sat-Sun: 8am – 4pm (AEST)

Email us

Have questions or need assistance? The team at Jim’s removals is here to answer any further questions you may have.

service@jimsremovals.com.au

Find our office

Visit our Jim’s Group National Office for face-to-face enquiries and our staff will be happy to assist you or point you in the right direction.

48 Edinburgh Rd
Mooroolbark 3138, VIC Australia