Jim’s Work Guarantee

What is the Jim’s Work Guarantee

  1. If you are not satisfied with the job, we will inspect it and have any problems fixed. If we believe the job is good and you do not, we will jointly agree on an independent expert to provide a report at our expense and fix any problems found. Until this is done, you need not pay for the job. If problems are not fixed within a fortnight, any advance will be refunded.
  2. Only if no problems are found by the expert, will you be asked to pay the agreed price for the job and half the cost of the report.
  3. If the job is done to get your bond back on leaving a rental property, the job is only good when the agent or landlord is satisfied.
  4. If payment is made in advance and the job not done, the payment will be refunded.

Customer service is important to us

At Jim’s Group, our unwavering dedication to customer service is at the heart of everything we do. We understand that exceptional service begins with exceptional people.

That’s why our rigorous selection process is designed to identify only the best candidates, rejecting hundreds of potential Franchisees annually. We seek individuals who not only meet but exceed our high standards, take pride in their work, and share our passion for customer satisfaction.

Our Franchisees are at the core of our customer service philosophy . They have the freedom to tailor their services, choose their working areas, and set their schedules. This autonomy ensures that every job is undertaken with enthusiasm and commitment.

When a lead is assigned, we expect swift and efficient follow-up. Our Franchisees are the face of our brand, and we insist on punctuality, professionalism, and the wearing of the official uniform at all times.

Satisfying customers is our baseline; our true goal is to amaze them. We strive to go above and beyond in every service we provide.

The quality of our work isn’t just seen; it’s remembered and talked about. This commitment to excellence has made us a leader in customer service within the industry.

Transparent & responsive feedback system

Setting the standard for customer service